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Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit!
Check back to this page often as our hiring needs continue. Current Openings:
Helpdesk Support
Administrative Assistant
Helpdesk Support
Job Title: Helpdesk Support Technician
Location: 9400 Williamsburg Plaza Ste. 310 Louisville, KY 40222
About Us: CloudNexus Technologies is a leading Managed Security Services Provider dedicated to delivering comprehensive IT and Cybersecurity solutions to our clients. Our team is committed to providing exceptional customer service and technical expertise to ensure our clients’ IT infrastructures are running smoothly, securely and efficiently.
Job Description: We are seeking a motivated and customer-focused Helpdesk Support Technician to join our dynamic team. The ideal candidate will have a strong background in Microsoft Windows and Google Workspace, along with excellent problem-solving skills and a passion for helping others.
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, and remote support tools.
- Troubleshoot and resolve hardware and software issues on Microsoft Windows operating systems.
- Manage and support user accounts, permissions, and email configurations in Google Workspace.
- Assist clients with the installation, configuration, and maintenance of software applications and hardware.
- Document all support interactions, resolutions, and updates in the ticketing system.
- Escalate complex issues to higher-level support or specialized teams as necessary.
- Monitor and maintain IT systems to ensure optimal performance and security.
- Educate and assist clients with best practices for using Microsoft Windows and Google Workspace.
- Participate in regular training and stay updated with the latest industry trends and technologies.
Qualifications:
- Proven experience as a Helpdesk Support Technician or in a similar role.
- Proficiency in Microsoft Windows operating systems (Windows 10/11, Windows Server).
- Strong knowledge of Google Workspace administration and support.
- Familiarity with remote desktop applications and helpdesk software.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on providing exceptional service.
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft Certified: Windows Client, or Google Workspace Administrator.
- Experience with other cloud services and IT management tools.
- Knowledge of networking fundamentals and basic network troubleshooting.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technologies and industry-leading clients.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to jobs@cloudnexusit.com.
CloudNexus Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Administrative Assistant
Location: 9400 Williamsburg Plaza, Ste. 310 Louisville, KY 40222
About Us: CloudNexus Technologies is a leading Managed Security Services Provider dedicated to delivering comprehensive IT and Cybersecurity solutions to our clients. Our team is committed to providing exceptional customer service and technical expertise to ensure our clients’ IT infrastructures are running smoothly, securely, and efficiently.
Job Description: NOTE: This is a flexible schedule part-time position. We are seeking a detail-oriented and organized Administrative Assistant to join our team. The ideal candidate will have experience in product ordering and billing, along with strong administrative skills and a commitment to supporting our operations smoothly.
Key Responsibilities:
- Manage and process product orders, ensuring accuracy and timely delivery.
- Handle billing and invoicing tasks, including preparing and sending invoices, tracking payments, and reconciling accounts.
- Maintain organized records of orders, invoices, and payments.
- Assist in inventory management by tracking stock levels and coordinating with suppliers for restocking as needed.
- Provide administrative support to the team, including scheduling meetings, managing calendars, and handling correspondence.
- Prepare and edit documents, reports, and presentations as required.
- Respond to client inquiries and provide excellent customer service.
- Assist with other administrative tasks and special projects as needed.
Qualifications:
- Proven experience as an Administrative Assistant, particularly in product ordering and billing.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking skills.
- Excellent communication skills, both verbal and written.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on providing exceptional service.
Preferred Qualifications:
- Experience in the IT industry or a related field.
- Familiarity with accounting software and inventory management systems.
- Knowledge of basic accounting principles and billing procedures.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- The chance to work with a dynamic and innovative team in the security industry.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to jobs@cloudnexusit.com.
CloudNexus Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.